Last updated 16th September 2009
Privacy Policy
This website is operated by:
WWRD United Kingdom Limited (referred to as "Waterford Crystal/we/our/us")
Barlaston
Stoke-on-Trent
ST12 9ER
Registered in England and Wales Company Number 06805116
VAT Number GB 946 9155 81
Waterford Crystal a company incorporated in England is a member of WWRD United Kingdom Limited.
This privacy policy sets out how Waterford Crystal uses and protects any information that you supply when you use this website.
Waterford Crystal is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Waterford Crystal may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- names
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional material and emails about new products, special offers or other information which we think you may find interesting using the contact details which you have provided. We do not provide your information to any third parties, without your consent.
- We may give information about you to other companies in the Group.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. If you do not wish to be contacted in this regard please tick the opt out box when regsitering on our website or alter your preference within the 'My Account' section.
- We may use the information to customise the website according to your interests.
- The prevention and detection of fraud
- To administer prize draws that you may have entered
- To process and deliver your order
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All passwords and payment details are encrypted and reside in a secure offsite datacentre.
We use Verisign SSL for vital pages. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Our website uses both first and third party cookies, some of which only exist for the duration of your session, whilst others persist after your visit.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contacting us via our Contact Us page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you have provided the necessary consent.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable (£10). If you would like a copy of the information held on you please write to Internet Data Controller WWRD United Kingdom Limited, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER. Including a cheque made payable to WWRD United Kingdom Limited.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
